1. How much is a bike service ?
Our bike services start at €35 for the Bronze service / Safety check and basic brake and gear adjustment. If new cables are needed to get your gears or brake's working again though, that increases the service charge to the €49 Silver Service + any parts. Further details on our bike servicing page. Click here for a link to our Bike Servicing page.
2. Do Bike Services need to be booked in advance ?
Pre-bookings are necessary. This enables us to turn around a bike service the same day assuming we have all needed parts in stock. If you are stuck / have an emergency we will do our best to help you at short notice - but cannot guarantee ! If you wish to try to book a bike service, Please click here and include as much information as possible including: the type of service you need, known issues, when your bike was last serviced, the make and model of the bike, and your own contact phone number.
3. Do you need to book an appointment for Running Video Gait Analysis ?
No Appointment necessary - but if you do call in at a busy time, you may be waiting 10 - 15 minutes so please be patient. We do our best to give as much time as necessary to everyone. It can be possible to help two customers at a time if necessary - because there is usually a time delay between bringing out shoe options and allowing you / the customer time to try the shoes on and get a feel for the different models / brands.
4. Your website shows an item in stock - how do I know it will be available at the shop ?
If you know you would like to buy an item, please do an online purchase to collect in-store. We do have some items in a warehouse. Occasionally there is a stock issue caused by a return swap / warranty or even a stock take double count - we strive to get it right but mistakes happen.
5. You advertise next day delivery - is this guaranteed ?
Unfortunately we are not able to 100% guarantee next day delivery. For example there can be a delay if we fail to prepare your order in time for the courier; or if the courier fails to deliver it the next day; or if you are not in when the courier tries to deliver. If you specify at checkout that the order is urgent for a particular day, it will help us to do our very best to ensure that it gets to you on time.
6. Returns information