1. How much is a bike service ?
Our bike services start at €35 for the Bronze service / Safety check and basic brake and gear adjustment. If new cables are needed to get your gears or brake's working again though, that increases the service charge to the €49 Silver Service + any parts. Further details on our bike servicing page.
2. Do Bike Services need to be booked in advance ?
Pre-bookings are necessary. This enables us to turn around a bike service the same day assuming we have all needed parts in stock. If you are stuck / have an emergency we will do our best to help you at short notice - but cannot guarantee !
3. Do you need to book an appointment for Running Video Gait Analysis ?
No Appointment necessary - but if you do call in at a busy time, you may be waiting 10 - 15 minutes so please be patient. We do our best to give as much time as necessary to everyone. It can be possible to help two customers at a time if necessary - because there is usually a time delay between bringing out shoe options and allowing you / the customer time to try the shoes on and get a feel for the different models / brands.
4. Your website shows an item in stock - how do I know it will be available at the shop ?
If you know you would like to buy an item, please do an online purchase to collect in-store. We do have some items in a warehouse. Occasionally there is a stock issue caused by a return swap / warranty or even a stock take double count - we strive to get it right but mistakes happen.
5. You advertise next day delivery - is this guaranteed ?
Unfortunately we are not able to 100% guarantee next day delivery. For example there can be a delay if we fail to prepare your order in time for the courier; or if the courier fails to deliver it the next day; or if you are not in when the courier tries to deliver. If you specify at checkout that the order is urgent for a particular day, it will help us to do our very best to ensure that it gets to you on time.
6. Returns information