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Customer Service

Video Gait Analysis for recommending the best running shoe

We provide free (with any shoe purchase) video gait analysis to help recommend the most suitable type of shoe for you. This is carried out on a top of the range Life Fitness treadmill with video-motion software in the privacy of our Run/Bike Lab Room adjacent to our running department. We will also check your arches because that is an important piece of information in helping to recommend the best type of shoe for you. We usually aim to give you at least 3 shoe options for you to try, and to evaluate which is the most comfortable for you. Our running shoe prices are all very reasonable ? at or below the recommended price and we have regular offers.

If you are not buying shoes at the time of the video analysis, there is a ?25 charge, but this is refundable within 30 days if you return to buy a pair.

Swimming Wetsuit Fitting

Selecting the correct size wetsuit can be a challenge unless your body shape matches the norm that the wetsuit manufacturer has sized towards. Hence their size charts can not be guaranteed to provide the best fit for you. If you are buying in store we will go through with you how to fit the wetsuit correctly. There are many videos on the web that illustrate this too, here is a link to an Aquasphere one that is worth watching:

Bike Rental

We rent both road and hybrid bikes. The cost of a racing bike varies on the amount of time, and the exact specification (we only rent aluminium bikes).

Racing Bike: starts at ?50 for 3 days, going up to ?85 for one week and ?150 for two weeks.
    Hybrid Bike: ?20 for the first day; ?10 per day thereafter (i.e ?30 for 2 days, ?40 for 3 days). If you are renting for a longer period we can try to work out a better rate.

Buying a bike

We are the number one bike shop in Cork and Munster. We have a huge selection of bikes from all the top brands on display at the superstore which include Trek, Specialized, Cube, Scott, Cervelo, Lapierre, BMC, Look, Kuota, De Rosa and Argon 18. Nowhere else in Munster, will you see such a display of the finest bike brands under one roof. We have many other sizes in stock that we can get quickly for you. Getting the right size is important! When you have decided on your preferred bike we will then use our in store (superstore only) laser body scanning machine to quickly identify the best size frame for you for that particular bike geometry.

We will set up the bike before it leaves the shop to ensure it is comfortable for you to ride ? if it is a hybrid we will adjust the saddle height, if it is a road bike, we will use the laser body scanner figures to set it up as per the results of the scan. If necessary we will watch your position on an in-strore turbo trainer to check the fit is looking comfortable. We offer a Free 30-day check with every bike purchased from us.
Bike Fitting

We offer 3 bike fits. If you are coming in, don?t forget your cycling gear ? shorts and shoes specifically.

?50 ? this lasts between 40 ? 60 minutes and will fix a range of issues including setting the optimum seat height using the goniometer angle measurement tool, your reach on the bike, handlebar position. This is carried out in the shop on a turbo trainer.

?199 ? Performance / Video Bike Fit with Jerry O?Dwyer. This fit is carried out in our Bike Fit Area on the 1st Floor, where there is sufficient privacy and peace for an in-depth bike fit that will last up to 2.5 hours. Any modifications to the bike necessary are carried out and included during this fit.

Bike Servicing

All of our mechanics are Cytech qualified. Your bike is in safe hands. We have a computerised bike booking in system and if you book in advance it is possible to arrange a same day service ? drop it in to us in the morning and collect later that same day (assuming all parts are in stock this will be possible). As standard, bike services must be booked and we will then aim to have the bike ready by 4pm on the day following your booked day (unless you request a same day collection). Call the shop on 021 432 0522 or email us to arrange a service.